FAQ

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order.

Additionally, you can track the status of your order from your "order history" section on your account page on the website. We also have a dedicated Order Tracking page to help you check the status of your order.

Once we receive your order, we will process it within 2-5 working days and send out on the next day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

Please note, personalized products may take an additional 2-7 business days.

We use UPS ground, UPS surepost, USPS, FedEx and other carriers to ship your orders. Each shipping method will be based according to the size and quantity of the items ordered.

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order within 2-5 business days. Personalized products may take an additional 2-7 business days. It is then picked, packed, and dispatched.

Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (4-7 business days) are estimates and may vary due to external factors outside of our, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

Please send us a cancel request via email on the same day that the order was placed. Our team will cancel the order for you. If the order has already been shipped out, we would not be able to canel your order.

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

Please send the photos of any damaged item with the valid order information. Our customer service team will respond to you within 24 hours and help you resolve any problems.

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 30 days of purchase provided they are in sellable condition with original packaging, tags and a receipt.

When your purchases fail to meet your expectations, provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged); we request that the shipping cost must be paid by you in order for us to process your refund.

Please note, personalised merchandise cannot be returned, refunded or exchanged.